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Villa Suzannah - FAQs

Q: How do I get from the airport to the house?
A: Following your booking we will furnish directions to the house for your convenience in instructing the taxi driver. We can also arrange to have a private driver pick you up, although the cost is higher.

Q: How far is the house from the beach? From Puerto Vallarta? From the Airport?
A: The beach is a ten minute walk down the hill. Downtown Puerto Vallarta is a ten minute taxi ride or a fifteen minute bus ride (buses run every fifteen minutes until 11:00 PM). You can call a taxi to pick you up at the house or catch a taxi or a bus from the bottom of the hill to downtown Puerto Vallarta. The airport is thirty minutes away by taxi.

Q: Is it easy to get to Puerto Vallarta? How long is the flight?
A: It's very easy. There are direct flights from many cities including San Francisco (3 hours), Los Angeles (2 hours) and New York (6 1/2 hours). Flights do tend to book early, though, so try to plan in advance.

Q: Should I rent a car?
A: Taxis and buses are plentiful and the cost of using them quite liberally is normally less than that of renting a car. Feel free to rent a car, though, if you wish; Villa Suzannah has parking for one car or van.

Q: Will the staff cook for us.
A: Yes. There is a cook who will prepare two meals per day (your choice of which ones). Most guests eat breakfast and lunch at the house, preferring to go out at night, but dinner can be arranged in place of either breakfast or lunch if you wish. Remember that the cost of food, beverages, and taxi fare when staff needs to make shopping trips is paid by you. We recommend that you give the chef/ cook $200 - $300 at the beginning of your stay, and coordinate from there. They will keep a detailed list of all expenses and true up with you regularly.

Q: How far in advance should I book?
A: You should make reservations 3 - 6 months ahead of your arrival date during the high season, but don't hesitate to email us if your date is closer. We'll do our best to accommodate you.

Q: Do we have to pay full rent if we don't need all of the bedrooms?
A: Not necessarily. Villa Suzannah can be rented at a reduced rate when you do not use all the bedrooms. Please always inquire.

Q: If we do not book all the bedrooms in a villa will someone else (i.e. strangers) be using those bedrooms and sharing the house?
A: Absolutely not. You are renting the entire villa and you never have to share a villa with anyone other than those in your party.

Q: Does a weekly rental always start on the same day each week?
A: You can arrive on any day of the week, as long as the villa is available. Since time share rentals normally create congestion at the airport from Saturday to Saturday, it is often easier to travel on days other than Saturday, and flights tend to be more available.

Q: What is your deposit and cancellation policy?
A: Click on the Rental Rates page on this website for information.

Q: How many guests can we have?
A: As many as are stipulated at the time of rental, normally subject to a maximum of eight. If more people arrive than were agreed upon, an additional charge of $50 per person per night may apply, or they may be denied occupancy.

Q: Are children welcome in all the rentals?
A: Yes.

Q: Can we bring our pets?
A: No pets allowed.

Q: What about the telephone?
A: Local calls are free. Long distance calls from Mexico are quite expensive; you will need to purchase a phone card to make long distance calls from the house.

Q: What about Laundry?
A: There is a washer and a dryer. Staff will perform basic maid service for your room daily. Towels, sheets and soap are provided. If you ask the maid to do a load of personal laundry, it is customary to tip her three to five dollars depending on the size of the load.

Q: Does the house have a stereo? TV? DVD player? Internet access?
A: Yes.

Q: Are rental rates guaranteed?
A: Your rental rate is guaranteed only when the agreed upon rental payment is received. Villa Suzannah reserves the right to change any rental rates at its discretion.

Q: Who should I contact in the event of an emergency?
A: The housekeeper can contact a doctor (English-speaking if necessary) in case of a medical emergency.

Q: Do I tip the staff?
A: It is customary to tip the house staff (maid, chef/cook) but not necessary to tip the housekeeper/administrator. Click on the Rental Rates page for more information.

 


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